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Looking for cover?

To get your personalised quote, with no obligation to buy, give us a  call on 1800 299 351


Our team is available Monday to Friday 10am to 6pm, excluding public holidays.

Existing customer?

To talk to us about your policy or to make any changes, please call us on 0800 118 048


Our customer care team is available from Monday to Friday 9am to 8pm, excluding public holidays. You can also email us at care@goldeninsurance.co.nz.

Already a customer?

Our friendly team are here to answer any questions that you may have. We're available Monday to Friday 9am to 8pm, excluding public holidays.

Making a claim

We aim to make our claims process as easy as possible. Find out more about how it works.

Money worries

Are you worried about making an upcoming payment? Let us know, we’re here to help you.

Change your policy

Need to make a change to your policy? We’ve made it easy for you. Apply to make changes at any time.

Complaints

We hope that you never have reason to complain but if you do, we are here to work with you to resolve it.

We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it quickly and fairly. Should you wish to make a complaint, please contact us.

Phone: 1800 118 048

Email: complaints@goldeninsurance.co.nz

Mail: Complaints, Golden Insurance, DX Box EP71509, Penrose,

Auckland 1061

Complaints are normally resolved within 30 days, however if your complaint remains unresolved after this time you will be informed of the reasons for the delay and when to expect an outcome. We may also refer your complaint to Hallmark Life to help resolve the issue.

If your complaint remains unresolved after 2 months of the date the complaint is received or it is not resolved to your satisfaction, you can refer your complaint to the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

You can contact IFSO at:

Phone: 0800 888 202

Mail: Insurance & Financial Services Ombudsman,

PO Box 10-845, Wellington 6143

Email: info@ifso.nz

Web: www.ifso.nz

The IFSO Scheme is a free service to you and its independent assessment of your complaint is binding. Any decision made by the IFSO is binding on us if you accept the decision. If you do not accept the decision, you may pursue the complaint in the Disputes Tribunal or Court.

Get a quote today

Ready to take a simple step towards peace of mind? Call our friendly team today, we’re here to help.

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